Privacy policy

Last updated: 19 October 2026

1. Data controller

Parkfac (Park Factory), 176 Soi Kanchanaphisek 5, Lak Song, Bang Khae, Bangkok 10160, is the data controller for personal data collected through this website. Privacy requests: [email protected] or +66 92 379 7444.

2. What we collect

• Contact and property enquiry forms: name, e-mail, phone, message and the listing you ask about
• Member accounts: e-mail, name, password (stored hashed), saved listings
• Agent applications: name, phone, e-mail, LINE, company, experience, areas and property types you cover
• Technical data: IP address, browser type and access logs, for the security of the service

Cookies and measurement tools

• Necessary cookies (always on): member sign-in, form security and remembering your cookie choice
• Google Analytics 4 (analytics cookies, based on consent): runs only after you accept it in the cookie banner, to count visits and popular pages. It sets cookies starting with _ga that last up to 2 years. Data is processed by Google, possibly outside Thailand. You can withdraw consent at any time with the cookie settings button at the bottom left of the page, and those cookies are then removed
• Cloudflare Web Analytics (legitimate interests): Cloudflare, the network that delivers this website, counts visits in aggregate (pages viewed, referring site, browser and device type) without cookies and without identifying you
• Google Maps: the map on a listing page is loaded from Google only when you choose to open it; Google may then set its own cookies under its own policy

This website uses no advertising cookies and does not sell browsing data.

3. Purposes and legal bases

• Answering enquiries, arranging viewings and delivering the services you request (performance of a contract / pre-contractual steps)
• Managing member accounts and agent applications (performance of a contract)
• Securing the service and preventing misuse (legitimate interests)
• Sending news about properties or services only with your consent, which you may withdraw at any time

4. Disclosure

We do not sell personal data. It is shared only with (a) staff and agents handling the property you asked about, (b) service providers acting on our instructions under confidentiality terms, and (c) public authorities where the law requires.

5. Retention

Enquiry and application data is kept for no more than 2 years after the last contact. Account data is kept for the life of the account and deleted within 90 days of closure, unless a longer period is required by law.

6. Your rights

You may request access, a copy, correction, deletion or restriction, portability, object to processing and withdraw consent through the channels in section 1. We respond within 30 days. You may also lodge a complaint with the Personal Data Protection Committee of Thailand.

7. Security

The site is served over HTTPS, access to data is limited to those who need it, and passwords are stored as hashes only.

8. Changes

If this policy changes, the new version is published on this page with its update date.